briskbay Order & Shipping Policy

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Welcome to briskbay. We are committed to getting your grocery and kitchen essentials to you safely, promptly, and with complete clarity at every stage. The sections below explain exactly how we process, ship, and support every order placed with us.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: These orders are picked, packed, and released for shipment within 1–2 business days, counting Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted by 2:00 PM EST on a business day are generally handled the same day. Orders received after that time, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packed using specialized cold-chain insulation and are released for shipment only Monday through Thursday, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you submit your order.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Transit times may run slightly longer during peak holiday periods or during severe weather events.

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International Shipping

At this time, briskbay does not offer international shipping. All orders are shipped to addresses within the United States only. If this changes, we will update this policy and display international options at checkout.

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Order Tracking & Delivery Confirmation

Once your order is shipped, we will send an automated shipping confirmation email containing a direct tracking link and courier details.

If you do not receive a tracking number or see tracking updates within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after your order is placed.

• If you need to update your shipping address or modify your order, please contact us within 1 hour of placing your order at support@briskbay.xyz.
• While we will do our best to accommodate change requests, we cannot modify shipping addresses once an order has been handed over to the shipping carrier.

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Damaged, Lost, or Compromised Shipments

We stand behind the delivery of every order:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos for an immediate full refund or free replacement.
• Lost or Damaged Packages: If your tracking indicates delivery but you have not received your package, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions regarding your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: briskbay
• Customer Support Email: support@briskbay.xyz
• Customer Support Phone: 18172255897
• Physical Business Address: 2807 CLAREMONT DR, MANSFIELD, TX 76063, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST